Privacy Policy

Last updated: 27 August 2026

At The Booth of Us, we value the trust you place in us when you enquire about, book or use our services. This Privacy Policy explains how we collect, use, store and disclose personal information in connection with our website, enquiries, bookings, events and customer communications.

1. Information we may collect

Depending on how you interact with us, we may collect information including:

• your name 
• email address and telephone number 
• event date, event type and venue details 
• booking and package information 
• information you provide about your celebration, theme, access requirements or special requests 
• payment and transaction information 
• correspondence with us by email, phone, SMS, social media or through our booking system 
• photographs, videos, audio recordings or other event media created as part of services you have booked 
• information you voluntarily provide through enquiry forms, booking forms, surveys or other communications. 
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We only seek information reasonably necessary to provide our services, administer bookings and communicate with you.

2. How we collect information

We may collect personal information when you:

• visit or use our website 
• submit an enquiry 
• request a quote 
• make or manage a booking 
• purchase an add-on or service 
• communicate with us 
• attend an event where The Booth of Us is providing services 
• interact with our social media pages 
• provide information through our booking or payment providers. 

3. How we use your information

We may use your information to:

• respond to enquiries and provide quotes 
• check availability and manage bookings 
• prepare proposals, agreements and invoices 
• process payments 
• personalise your photo booth or event experience 
• coordinate delivery, setup, collection and venue access 
• provide event galleries, digital files, prints, recordings or other booked deliverables 
• communicate important booking information, reminders and updates 
• respond to customer service requests 
• maintain business and accounting records 
• improve our services and customer experience 
• meet legal, insurance, safety or regulatory requirements.

4. Booking and payment providers

We use trusted third-party services to help operate our business. These may include our website provider, booking platform, payment processors, email or SMS providers, cloud-storage services and other professional service providers.

For example, online bookings may be processed through Check Cherry. Information you provide through a third-party service may also be handled according to that provider's own privacy policy.

We do not need or intend to retain complete credit or debit card details ourselves where payments are processed securely by a third-party payment provider.

5. Photographs, video and audio

Some of our services involve the creation of photographs, video, audio recordings or digital galleries.

We use this material primarily to provide the service booked by you and to deliver the resulting files or keepsakes.

We will not intentionally use identifiable customer or guest images for advertising or promotional purposes unless we have an appropriate basis or permission to do so.

Customers should also consider the privacy of their guests when arranging event photography, video or audio experiences.

6. Marketing communications

We may send promotional emails or SMS messages where you have consented to receive them or where otherwise permitted by law.

You can opt out of marketing communications at any time using the unsubscribe option provided or by contacting us.

Transactional messages relating to an enquiry, booking, payment, event or service are not treated as general marketing communications.

Australian commercial electronic messaging rules generally require consent, sender identification and an easy way to unsubscribe from marketing messages. 

7. Sharing your information

We do not sell your personal information.

We may disclose information where reasonably necessary to:

• service providers who help us deliver or administer your booking 
• payment processors 
• website, booking, email, SMS and technology providers 
• accountants, insurers, legal advisers or other professional advisers 
• authorities where required or authorised by law 
• protect the safety, rights or property of our customers, guests, staff or business. 

We aim to share only the information reasonably necessary for the relevant purpose.

8. Overseas service providers

Some technology or cloud-service providers we use may store or process information outside Australia.

Where relevant, those providers have their own privacy and security practices. We take reasonable care when selecting services used to operate our business.

9. Storage and security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

These steps may include password-protected systems, controlled access to booking information and the use of reputable technology and payment providers.

No method of electronic transmission or storage is completely risk-free, so absolute security cannot be guaranteed.

10. Retention

We retain personal information for as long as reasonably necessary to:

• fulfil your booking 
• provide customer support 
• maintain business, accounting and insurance records 
• meet legal obligations 
• resolve disputes. 
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Information that is no longer reasonably required may be securely deleted, destroyed or de-identified where appropriate.

11. Access and correction

You may contact us if you would like to:

• request access to personal information we hold about you 
• correct information that is inaccurate or out of date 
• ask a question about how your information is handled 
• raise a privacy concern. 

We may need to verify your identity before providing access to personal information.

12. Cookies and website information

Our website and third-party services may use cookies, analytics or similar technologies to understand website usage, maintain functionality and improve the customer experience.

Your browser may allow you to control or disable cookies, although doing so may affect some website functions.

13. Children and guests

Our services may be used at events attended by children.

Where personal information relating to a child is provided to us, we expect it to be provided by, or with the knowledge of, an appropriate parent, guardian or responsible adult where required.

14. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, business practices or legal requirements.

The current version will be published on our website with the date it was last updated.

15. Contact us

For privacy questions, requests or concerns, please contact:

The Booth of Us
Website: www.theboothofus.com.au
Email: info@theboothofus.com.au